Update to credit bureau
<p>Hi hellopeter I have settled my account on 28 of June with truworths and Mbd I have received a settlement letter/paid up letter from both companies to confirm everything. truworths also confirmed with me that my credit status would be updated accordingly contacted truworths via email they advised me they would update my credit status within 2 days that was around 10 July it has been almost a month now and just checked my credit record and default is still listed also ithasn't update that I have paid it in full.</p> <p>Please can this just be rectified as it is effecting my life </p>
Thank you for your post.
We have reviewed your account and can confirm that it was indeed settled following your payment in June 2016.
An instruction was sent to all credit bureaus to update your Truworths account profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Should any conflicting information be listed with the credit bureaus kindly email proof of this to ********** in order for our Legal Department to investigate this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post.
We have reviewed your account and can confirm that it was indeed settled following your payment in June 2016.
An instruction was sent to all credit bureaus to update your Truworths account profile to reflect a paid-up status. However, as mandated by the National Credit Act (NCA), your Truworths payment profile will remain on your record for 24 months from the date that the outstanding balance on your account was settled.
Should any conflicting information be listed with the credit bureaus kindly email proof of this to ********** in order for our Legal Department to investigate this matter for you.
Kind regards,
Truworths Online Team