1 reviews | Active since May 2014
update on my account
I have settled my Truworths acc on the 18 of May 2015, they are supposed to update my account with all credit bureau's , i had to ask for a settlement letter to send all credit burears to update my report but now this one particular company called Experian has not updated my record because they say they need an instruction from Truworths directly to update my report, I contacted Truworths legal department on numerous occasions begging them to do that, they have **** to me on a number of occasions that they have sent that information to Experian, I have emails to that effect, spent a lot of money calling them, until today they can't send that simple email to Experian for the update, its lies lies and more lies, I'm losing out a lot because of this listing that I have settled.
Thank you for your post.
According to our records, your Truworths account status shows that the account was paid in full on 18 May 2015. This was systematically sent to the Credit Bureaus to update the status of your payment profile, at the end of June 2015, as the payment was made after the statement run in May 2015.
We believe that you were informed of this during your email correspondence with a consultant from our Legal department on 01 June.
Please be advised that your payment profile held at the credit bureau is an accurate reflection of the way in which you have conducted your account, and as a result we are unable to alter or remove this information in any way. This record will also remain on your payment profile for twenty four months from the date that the outstanding balance on your account was paid.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance with this matter, kindly contact us directly on 021- *** or e-mail ***.
Best regards,
Lynn
Thank you for your post.
According to our records, your Truworths account status shows that the account was paid in full on 18 May 2015. This was systematically sent to the Credit Bureaus to update the status of your payment profile, at the end of June 2015, as the payment was made after the statement run in May 2015.
We believe that you were informed of this during your email correspondence with a consultant from our Legal department on 01 June.
Please be advised that your payment profile held at the credit bureau is an accurate reflection of the way in which you have conducted your account, and as a result we are unable to alter or remove this information in any way. This record will also remain on your payment profile for twenty four months from the date that the outstanding balance on your account was paid.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance with this matter, kindly contact us directly on 021- *** or e-mail ***.
Best regards,
Lynn