Unwillingness to assist with exchanges

I was at the store in Loch Logan, Bloemfontein on Saturday (the 18th of June 2022) to buy my husband a Father's day gift: "1 Million by Paco Robanne" .

On Sunday, I gave it to him as a present, when he opened it and gave one spray, he immediately said, ``This is the wrong fragrance". Upon inspection, he saw it was the "parfume"and not the original one ".

I went to the store on Monday to exchange it to the correct one and was helped by the manager who was unable to assist me and she put me through to to the area manager, who was rude and unhelpful.

Please make sure before you buy anything from them, because they are unwilling to exchanging the current perfume, to the correct one. Even if, 1. They had no tester on the shelf for me to test the fragrance. 2. There was no consultant there on Saturday, to assist me, to make sure that I would buy the correct version of the parfume, because there is like 3 which looks exactly the same...

I emailed head office to assist but still no response from them as well. Really bad customer service.