Unwanted marketing

Item: Truworths
Rating: 1
Author: Pierre S

I closed my account years ago but still get email newsletters and sms's about vouchers I can use. I have tried to unsubscribe and opt out respectively, but to no avail. Truworths is not respecting me or the Consumer Protection Act.

Helpful (0)

Replies (2)

Truworths's replyOfficial

01 Apr 2019, 08:36

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Truworths's reply01 Apr 2019, 08:36

Official

Truworths's replyOfficial

02 Apr 2019, 09:59

Thank you for your post. We acknowledge your frustration and concerns raised in this regard and have escalated your concerns raised to the relevant department. We have been advised that your details have been removed from our data base. Please note that these changes can take up to 48 hours to take effect. We sincerely apologise for any inconvenience caused, and trust that we have adequately attended to this matter for you.

Kind regards,

Truworths Online Team

Truworths's reply02 Apr 2019, 09:59

Official