1 reviews | Active since Nov 2015
unwanted insurance
Good day<br> I have an acc with truworths which i had paid up and didnt use for a few months last year December i decided to use the acc again and my instalment was R310 which i paid then by month end jan i get a call frm truworths to tell me that i am in arrears because i have an insurance with hollard thru them i then explained that i never agreed to any cover with hollard and that i cant afford to pay for the insurance that i never agreed to i then was told to call hollard which i did and they told me they willsolve the matter within 7 days which never happened, now im getting calls from truworths that im still in arreas even thou i payed my instalment i still have to pay for the insurance or my credit record will be messed up i feel im being treated unfairly by truworths and hollard i now have a bad credit record because of both the companies the call center people for truworths are rude and tell me that its not their problem that i must make sure that hollard cancel the policy
Thank you for your post.
Be advised that we have fully investigated your concerns raised, and listened to the voice recording regarding this matter. We confirm that when you were contacted, you did indeed not accept the Hollard Life Policy offered to you. Matters like this are not tolerated by Truworths and we will berate this issue with Hollard.
We have been advised that you were in the interim contacted by one of the Hollard consultants, and that your paid premiums will be credited back to you. We wish to sincerely apologise to you for any inconvenience and frustration caused as a result of this matter, and for the delay in posting the response on this site.
Should you have any further queries or concerns, please do not hesitate to contact us.
Kind regards,
Charmaine
Thank you for your post.
Be advised that we have fully investigated your concerns raised, and listened to the voice recording regarding this matter. We confirm that when you were contacted, you did indeed not accept the Hollard Life Policy offered to you. Matters like this are not tolerated by Truworths and we will berate this issue with Hollard.
We have been advised that you were in the interim contacted by one of the Hollard consultants, and that your paid premiums will be credited back to you. We wish to sincerely apologise to you for any inconvenience and frustration caused as a result of this matter, and for the delay in posting the response on this site.
Should you have any further queries or concerns, please do not hesitate to contact us.
Kind regards,
Charmaine