1 reviews | Active since Mar 2017
Untrained Staff
<p>I bought a skirt at Truworths Eastrand mall on Friday I did not have time to fit it a the store when I got home the skirt did not suit me and I did not like the material... I lost the till slip but the tag was still intact I called on Monday to explain that I lost the till slip and would like to return the skirt and they said I can return and will get my money back if I bring my bank statement and I need to bring it to Truworths eastrand mall.... I drove 50km only to get there and be told that I can only get a gift card ..... I drove 50 KM after I called and made sure that I can get my money back..... The truworths staff that is not trained properly has cost me TIME and PETROL MONEY to drive there and back for NOTHING </p>
Thank you for your post and allowing us the opportunity to respond.
Subsequent to your post we immediately brought this matter to the attention of the Area Manager to investigate and address your concerns raised.
Whilst we acknowledge that a cash refund is only authorized in instances where the original proof of purchase is presented and the returned merchandise complies with the conditions or our returns policy, we believe that this matter could have been handled in a more appropriate manner by our store.
We believe that the relevant management of the store has contacted you to apologize and resolve this matter for you.
We once again sincerely apologize for your experience in this regard and for any inconvenience caused as a result of this matter.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Subsequent to your post we immediately brought this matter to the attention of the Area Manager to investigate and address your concerns raised.
Whilst we acknowledge that a cash refund is only authorized in instances where the original proof of purchase is presented and the returned merchandise complies with the conditions or our returns policy, we believe that this matter could have been handled in a more appropriate manner by our store.
We believe that the relevant management of the store has contacted you to apologize and resolve this matter for you.
We once again sincerely apologize for your experience in this regard and for any inconvenience caused as a result of this matter.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team