1 reviews | Active since Apr 2017
Unsuccesful Account Balance
For months I have been trying to add Balance Protection onto my account. I have been directed from pillar to post. I have been advised to go into the store. The store says I must contact call centre. Call centre says I must contact ***. This number disconnects all the time. I have been sending emails for the past 3 months and have been unsuccessful with every directory.
This is unacceptable. What happended to customer services and service exellence?
Thank you for allowing us the opportunity to attend to your concerns.
We were concerned to read of your experience regarding your attempts to activate our Account Balance Protection (ABP) insurance on your account.
We regret the manner in which your query has been attended to thus far, and sincerely apologise for your experience and any inconvenience caused as a result of this matter.
We thank you for promptly completing the application form that was sent to you, and confirm that the required insurance was subsequently activated on your Truworths account on 18 September 2018.
We trust that we have satisfactorily attended to your query. Should you require assistance with any other matter of concern, please contact us on *** or via email on ***.
Kindest regards,
Truworths Online Team
Thank you for allowing us the opportunity to attend to your concerns.
We were concerned to read of your experience regarding your attempts to activate our Account Balance Protection (ABP) insurance on your account.
We regret the manner in which your query has been attended to thus far, and sincerely apologise for your experience and any inconvenience caused as a result of this matter.
We thank you for promptly completing the application form that was sent to you, and confirm that the required insurance was subsequently activated on your Truworths account on 18 September 2018.
We trust that we have satisfactorily attended to your query. Should you require assistance with any other matter of concern, please contact us on *** or via email on ***.
Kindest regards,
Truworths Online Team