cS
christelle S
1 reviews | Active since Jun 2011
22 Jul 2019, 12:25
Unsatisfied with the quality
We bought a jacket from Truwrorths not so long ago and now the zip seems to be broken cause when we zip up the jacket it unzips from the bottom.... And it's not like it was cheap but knowing them they will look for excuses not to change it
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
22 Jul 2019, 18:28We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply22 Jul 2019, 18:28
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
25 Jul 2019, 08:34 Thank you for your post.
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure that we maintain this continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before and after being produced.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
Following the conversation we had with you, we can confirm that you were informed of this and in order for us to assist we kindly request you to visit your nearest store for assistance.
Kind regards,
Truworths Online Team
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure that we maintain this continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before and after being produced.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
Following the conversation we had with you, we can confirm that you were informed of this and in order for us to assist we kindly request you to visit your nearest store for assistance.
Kind regards,
Truworths Online Team
Truworths's reply25 Jul 2019, 08:34
Official
Thank you for your post.
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure that we maintain this continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before and after being produced.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
Following the conversation we had with you, we can confirm that you were informed of this and in order for us to assist we kindly request you to visit your nearest store for assistance.
Kind regards,
Truworths Online Team
Truworths aims to provide high-quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure that we maintain this continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before and after being produced.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that a valid proof of purchase is presented.
Following the conversation we had with you, we can confirm that you were informed of this and in order for us to assist we kindly request you to visit your nearest store for assistance.
Kind regards,
Truworths Online Team