1 reviews | Active since Sept 2018
unsatisfied customer
My husband purchased a perfume for me at Truworths Canal Walk store he bought DKNY ladies brand because he knows I use this brand but didn't know which one and he didn't ask me because he wanted to surprise me.
He presented to me and I was thankful but I had to test it little in my hand to test the smell so it had an after smell of a flower of which I am allergic to any perfume which such smell so I returned to the shop for an exchange having a purchase receipt as a proof but the store refused to take it back claiming that the mere fact I tested it they can't take and my argument is how was I going to know the perfume if I didn't spray it, what must I do with that gift now because I honestly can't use it. I was assisted by the store admin manager by the name of Carmellita
Kindly assist as I am not able to use this fragrance because of my health issues.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return or exchange for the gift recipient.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
When an item is purchased as a gift, we have the facility available where our customers can request a gift receipt, to ensure an effortless return or exchange for the gift recipient.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team