Unsatisfied Customer

I made a purchase on my account yesterday. I sent my boyfriend back , with it today to exchange for a bigger size, and they are not willing to assist him.

I am at work and needed the item purchased to tomorrow. They sent him from one store to another just to get absolutely nothing achieved.

What is the reason for having a slip when no one else but yourself can do an exchange.

The sales agent at the till or the manager was not willing to speak on the phone, in order for us to reach an agreement.

I now need to ride up and down on my cost. When I provided a till slip?

What is the reason for a slip then?

I am a loyal customer who, pay my account every month , no issues. But this is how we get treated.

I am a very disappointed and unsatisfied customer.

This happened at Truworths Cavendish Square and Kenilworth.

Customers are not being valued