NM
Nokuthula M
1 reviews | Active since Jan 2016
11 Jan 2016, 10:13
Unsatisfied and bad customer servies
I bought a dress at Truworths Clear Water last Saturday and yesterday I took it back to Maponya Mall and I was told they cant take it back because the was no price tag. And I explain to them that the dress did not have the price ticket when i bought it. I was told in that case i will have to take it back to where i bought it. I even ask to speak to the manager Ingrid she told me that it was in possible that they did not give me a price ticket as they do at Maponya. But i did produce my prove of purchases as I did have my invoice with me. And on top of that Mpilenhle just left me there standing and went to storeroom telling me that I must not come and tell him how to do his job.
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Truworths's replyOfficial
18 Jan 2016, 10:18Hello truworths,
Thank you for your post.
Whilst we can verify that you were correctly informed by our store that a return cannot be authorized if they do not comply with the conditions of our returns policy, we were concerned to read of the manner in which you were assisted on the day of your visit.
We have therefore contacted the manager of the store mentioned in you post to investigate this matter. We were informed that both the Consultant and Floor Manager mentioned in your post are not available this week; however the manager will address this matter once they have returned.
Further to this, we believe that the manager has contacted you to apologize for your experience on the day and were able to attend to this matter for you.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post.
Whilst we can verify that you were correctly informed by our store that a return cannot be authorized if they do not comply with the conditions of our returns policy, we were concerned to read of the manner in which you were assisted on the day of your visit.
We have therefore contacted the manager of the store mentioned in you post to investigate this matter. We were informed that both the Consultant and Floor Manager mentioned in your post are not available this week; however the manager will address this matter once they have returned.
Further to this, we believe that the manager has contacted you to apologize for your experience on the day and were able to attend to this matter for you.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Truworths's reply18 Jan 2016, 10:18
Official
Hello truworths,
Thank you for your post.
Whilst we can verify that you were correctly informed by our store that a return cannot be authorized if they do not comply with the conditions of our returns policy, we were concerned to read of the manner in which you were assisted on the day of your visit.
We have therefore contacted the manager of the store mentioned in you post to investigate this matter. We were informed that both the Consultant and Floor Manager mentioned in your post are not available this week; however the manager will address this matter once they have returned.
Further to this, we believe that the manager has contacted you to apologize for your experience on the day and were able to attend to this matter for you.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post.
Whilst we can verify that you were correctly informed by our store that a return cannot be authorized if they do not comply with the conditions of our returns policy, we were concerned to read of the manner in which you were assisted on the day of your visit.
We have therefore contacted the manager of the store mentioned in you post to investigate this matter. We were informed that both the Consultant and Floor Manager mentioned in your post are not available this week; however the manager will address this matter once they have returned.
Further to this, we believe that the manager has contacted you to apologize for your experience on the day and were able to attend to this matter for you.
We trust that we have adequately responded to your query and hope to see you in our stores again soon.
Kind regards,
Lynn