Unsatisfactory service once again

Paid my account on the 1 August 2024. Till date still update on my profile, I called the call centre on the 6 August 2024, the consultant claimed my payment has not being received, however I made a payment and have the proof of payment which I sent on the 1 August 2024 and on the 5 August 2024. According to the automated reply I need to wait 48 hours before I can be assisted by a service consultant which is UNACCEPTABLE AS TRUWORTHS DIDN'T HAVE TO WAIT FOR PAYMENT!!!!!! I EXPECT BETTER SERVICE FROM A TOP STORE GROUP, NOT THIS SHODDY SERVICE!!!!!