WK
Wandile K
1 reviews | Active since May 2014
17 Aug 2015, 15:23
Unsatisfactory Service Level.
After 3 weeks, an item that had some defects was still displayed on the shelf, so I was hoping it would be replaced with a new one. Only to discover that it's still on display. I insisted to have it, then I was refused to have it. I asked for the Manager & no help since the Manager was on Lunch. Very unpleasant attituded responded Dudu Hlatshwayo wit a load voice that made even other customers to notice as if I came to cause trouble yet I was bringing the business. It is so dispointing & humiliating to be treated this manner. I am a client from Truworths from very long. Today I had such a bad experience.
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Truworths's replyOfficial
25 Aug 2015, 09:33Hello wandilekubheka,
At Truworths we aim to provide high quality, fashionable merchandise and customer service that meets and exceeds the high standards that we set and we thank you for being a regular shopper with us.
Upon receipt of your post, we escalated your concerns to the Area Manager of the store to further investigate. We were informed that the buttons of the blazer was missing, and as a result, you were correctly informed that the garment could not be sold to you as is.
We believe that the Area Manager has contacted you and apologized for the inconvenience and frustration caused and to assure you that your concerns will be addressed with the staff at the store to ensure that our high customer service levels are upheld at all times.
Furthermore, we trust that all concerns were resolved during your communication with the Area Manager of the store and we are pleased that you have accepted her apology.
We hope to see you in our stores soon and should you require any further assistance please contact us directly on *** or e-mail ***.
Best regards,
Chevola
At Truworths we aim to provide high quality, fashionable merchandise and customer service that meets and exceeds the high standards that we set and we thank you for being a regular shopper with us.
Upon receipt of your post, we escalated your concerns to the Area Manager of the store to further investigate. We were informed that the buttons of the blazer was missing, and as a result, you were correctly informed that the garment could not be sold to you as is.
We believe that the Area Manager has contacted you and apologized for the inconvenience and frustration caused and to assure you that your concerns will be addressed with the staff at the store to ensure that our high customer service levels are upheld at all times.
Furthermore, we trust that all concerns were resolved during your communication with the Area Manager of the store and we are pleased that you have accepted her apology.
We hope to see you in our stores soon and should you require any further assistance please contact us directly on *** or e-mail ***.
Best regards,
Chevola
Truworths's reply25 Aug 2015, 09:33
Official
Hello wandilekubheka,
At Truworths we aim to provide high quality, fashionable merchandise and customer service that meets and exceeds the high standards that we set and we thank you for being a regular shopper with us.
Upon receipt of your post, we escalated your concerns to the Area Manager of the store to further investigate. We were informed that the buttons of the blazer was missing, and as a result, you were correctly informed that the garment could not be sold to you as is.
We believe that the Area Manager has contacted you and apologized for the inconvenience and frustration caused and to assure you that your concerns will be addressed with the staff at the store to ensure that our high customer service levels are upheld at all times.
Furthermore, we trust that all concerns were resolved during your communication with the Area Manager of the store and we are pleased that you have accepted her apology.
We hope to see you in our stores soon and should you require any further assistance please contact us directly on *** or e-mail ***.
Best regards,
Chevola
At Truworths we aim to provide high quality, fashionable merchandise and customer service that meets and exceeds the high standards that we set and we thank you for being a regular shopper with us.
Upon receipt of your post, we escalated your concerns to the Area Manager of the store to further investigate. We were informed that the buttons of the blazer was missing, and as a result, you were correctly informed that the garment could not be sold to you as is.
We believe that the Area Manager has contacted you and apologized for the inconvenience and frustration caused and to assure you that your concerns will be addressed with the staff at the store to ensure that our high customer service levels are upheld at all times.
Furthermore, we trust that all concerns were resolved during your communication with the Area Manager of the store and we are pleased that you have accepted her apology.
We hope to see you in our stores soon and should you require any further assistance please contact us directly on *** or e-mail ***.
Best regards,
Chevola