Unsatisfactory service

I called at your Musgrave, Durban branch during my lunch break today to collect an online order, having received an SMS notification this morning that my order was available for collection. On arrival, however, and on the cashier checking the register, I was told that no order had arrived. On my return to the office I called your online no. at head office, only to be informed that the parcel was delivered to the branch yesterday afternoon, signed for by Jordan. I consequently phoned the branch, only to be told that the parcel had in fact arrived yesterday afternoon. It is evident that the procedure in recording received orders is not followed as it is not the first time that when collecting an order, it had not been recorded in the register. It goes without saying that I was extremely angry, not only because I received no apology from the branch and because no attempt was made by the cashier to contact head office, but also having driven there during my lunch break, a round trip of about 10 kms, not only a waste of valuable time but also of petrol. It is unacceptable that customers have this type of service to contend with.