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CN
Cindy N

1 reviews | Active since Jul 2009

07 Feb 2024, 16:15

Unsatisfactory Service

I purchased a dress from your online store on the 28th of January. The ETA for delivery was 5-7 days. Today is the 10th day and I have not received my delivery. I had to call the Call centre to be told that the delivery is delayed due to the dress coming from Polokwane. The consultant could not give me an ETA, also explained that they failed to notify me due to a technical issue with the SMS system. This is my first online order and the purchase of the dress was for an upcoming event on Friday - my birthday party. As as solution, I would like Truworths to source the dress from one of your stores in CT so that I can collect before my birthday on Friday. This is such a terrible first experience and hoping to get a positive outcome or response.

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Replies (3)
CN
Cindy N's update08 Feb 2024, 18:26
Reviewer Update
Not a call, sms or email. Just disregard for me. Unprofessional customer service!

I’m so so very disappointed. Wow!
CN
Cindy N's update09 Feb 2024, 10:42
Reviewer Update
O***
CN
Cindy N's update12 Feb 2024, 07:16
Reviewer Update
It’s been 15 days since I placed my order. My special day has gone by and still no feedback has been provided. I would’ve expected a courtesy call to let me know what’s happening. Instead you send me an email requesting my order number and no response thereafter. Is this how you treat your new online customers. I’m really not sure if you know what service means but this is certainly not an experience I was looking for. I placed an online order for convenience instead this has resulted into a terrible and disappointing experience. I will be sharing my feedback with family and friends.