1 reviews | Active since May 2016
Unsatisfactory service
<p>Good day. My experience today at Centurion Mall today left me quite annoyed. An item was in the sale section marked down to R160 and when I went to pay for it, it scanned for R190. Upon enquiring about the wrong price I was charged for, the manager, Anita approached the till and after she was told what happened she walked to the back of the store and appeared after a few minutes again telling me she cannot give me the item for the price it was marked for R160 instead I must pay R190 for what it scanned for. In terms of the Consumer Protection Act, the price that is advertised is the price is what the consumer is entitled to pay. I tooknow a picture of the price tag with my mobile.</p>
Thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
At Truworths, we strive to offer our customers, a shopping experience which is both effortless and pleasant and as such we train our staff to always treat customers in a professional and respectful manner.
Following our telephonic conversation, we confirm that this matter has been brought to the attention of the relevant Store and Area Manager, who will be addressing this matter with the store staff and will be in further contact with you regarding this matter.
We wish to once again thank you for bringing this matter to our attention and would like to convey our sincerest apologies for any inconvenience that may have been caused in this regard.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to: *** and we will gladly assist.
Yours sincerely,
Truworths Online Team
Thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
At Truworths, we strive to offer our customers, a shopping experience which is both effortless and pleasant and as such we train our staff to always treat customers in a professional and respectful manner.
Following our telephonic conversation, we confirm that this matter has been brought to the attention of the relevant Store and Area Manager, who will be addressing this matter with the store staff and will be in further contact with you regarding this matter.
We wish to once again thank you for bringing this matter to our attention and would like to convey our sincerest apologies for any inconvenience that may have been caused in this regard.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to: *** and we will gladly assist.
Yours sincerely,
Truworths Online Team