1 reviews | Active since Oct 2013
unsatisfactory customer service
I went to Truworths store to ask for paid up letter only to be told that the account does no longer reflect on their system and subsequently provided me with the customer care number. I called the Customer care line and my query was escalated to legal department where i spoke with Sandry who was very rude and refused to provide me with her surname.
I need that paid up letter because the account still reflects as open on my credit report where else it was already paid up in 2015 .
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration and have therefore liaised with our Legal Department regarding your concerns raised.
We confirm that we communicated with you, and advised the reason why your Truworths account still reflected at the credit bureau. An urgent update regarding the status of your account has been requested.
As advised via email, we are also unable to provide you with the requested paid up letter, as your Truworths account details has in the interim been removed from our system.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter, however trust that we were able to acceptably attend to your concerns raised.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration and have therefore liaised with our Legal Department regarding your concerns raised.
We confirm that we communicated with you, and advised the reason why your Truworths account still reflected at the credit bureau. An urgent update regarding the status of your account has been requested.
As advised via email, we are also unable to provide you with the requested paid up letter, as your Truworths account details has in the interim been removed from our system.
We sincerely apologise for any inconvenience and frustration caused as a result of this matter, however trust that we were able to acceptably attend to your concerns raised.
Kind regards,
Truworths Online Team