MR
Marito R
1 reviews | Active since Dec 2020
18 Dec 2020, 02:15
Unreversed duplicate transactions.
I made a cash purchase of R1945.30 using my debit card at Louis Trichardt truworths store on the 9th December 2020. The transaction debited 3 times instead of 1. I reported the matter to the store and was promised a reversal with 72hours. Today is the 18th Dec and havent received my money back nor any communication from Truworths. We sent the bank statement and invoice through the store to *** and *** I also called customer service line *** and spoke to Nandipha at 12h32 17 december
Truworths hasnt contacted me either by email or call to update me. I'll be returning the clothes today demanding my money back. Worst customer service from such a big store. Disgusting.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
28 Dec 2020, 11:11Thank you for your post.
Upon receipt of your post, we had your concerns escalated to the relevant Management to investigate.
We can confirm that Standard bank has been in contact with you to address this matter and can further confirm that the relevant Store Management has been in contact with you. We are pleased that this matter has been resolved.
We once again wish to apologise for upsets that have been caused as a matter of this.
Kind regards,
Truworths Online Team
Upon receipt of your post, we had your concerns escalated to the relevant Management to investigate.
We can confirm that Standard bank has been in contact with you to address this matter and can further confirm that the relevant Store Management has been in contact with you. We are pleased that this matter has been resolved.
We once again wish to apologise for upsets that have been caused as a matter of this.
Kind regards,
Truworths Online Team
Truworths's reply28 Dec 2020, 11:11
Official
Thank you for your post.
Upon receipt of your post, we had your concerns escalated to the relevant Management to investigate.
We can confirm that Standard bank has been in contact with you to address this matter and can further confirm that the relevant Store Management has been in contact with you. We are pleased that this matter has been resolved.
We once again wish to apologise for upsets that have been caused as a matter of this.
Kind regards,
Truworths Online Team
Upon receipt of your post, we had your concerns escalated to the relevant Management to investigate.
We can confirm that Standard bank has been in contact with you to address this matter and can further confirm that the relevant Store Management has been in contact with you. We are pleased that this matter has been resolved.
We once again wish to apologise for upsets that have been caused as a matter of this.
Kind regards,
Truworths Online Team