Unresolved Re: Unresolved Re: YOUR COMPLAINT AGAINST: Truworths CASE REFERENCE NUMBER: *** Subject: Request for Signed Contract , Clarification of Charges and Account Closure Resolution

Unresolved Re: Unresolved Re: YOUR COMPLAINT AGAINST: Truworths

CASE REFERENCE NUMBER: ***

Subject: Request for Signed Contract , Clarification of Charges and Account Closure Resolution

Dear Truworths,

I hope this message finds you well.

I am writing in reference to the ongoing reminders regarding the R59 annual charges on my account. However, I am still awaiting a copy of my signed contract, which, according to your call center, is required to proceed with the payment of the yearly charges and finalize the closure of my account.

I kindly request your prompt assistance in providing this signed contract, as the absence of this document is causing unnecessary delays and inconvenience. I would appreciate it if we could resolve this matter as quickly as possible.

Thank you for your attention to this matter. I look forward to your swift response.

Sincerely, M Hassen