1 reviews | Active since Mar 2011
Unreliable/********** service
Dear Lynn<br> <br> I got your feedback. I thus want to clarify that my good were not delivered on the 10th September as you have mentioned in your email. I was apparently delivered the Friday 17h00 11th September. Nobody phoned me and I did not get any messages. Must be the service again from Truworths getting my number wrong. I phoned head office once again on Tuesday to follow up and they informed me the goods were delivered. I went yesterday to collect and once again CORRECTION the delivery fee were not deducted..... as promised by Truworths staff names ( Lalisa, Shafika ref ***5) and many more staff I spoke to with all my 15 calls I made to follow up. I had to wait a long while yesterday for staff to phone head office again to deduct the delivery fee. So I gave the goods back and are waiting now for proof to see if it all of it has been deducted seeing I can not trust any staff of Truworths what so ever.... I will be closing my account and think I will be much happier with Foschini
Thank you for your post and for the opportunity to respond.
Following our telephonic conversation on 10 September 2015, we can confirm that the parcel was delivered on this day. The telephone number listed on your account was incorrect therefore the call attempts of the store were regretfully unsuccessful.
We can verify that following your visit to the store on 16 September 2015, the item was credited from your account as per your request. The delivery fee has been waivered from your account and this will reflect on your statement due to be issued in October 2015.
We acknowledge your frustration in this regard, and wish to once again apologize for your experience.
Yours sincerely,
Lynn
Thank you for your post and for the opportunity to respond.
Following our telephonic conversation on 10 September 2015, we can confirm that the parcel was delivered on this day. The telephone number listed on your account was incorrect therefore the call attempts of the store were regretfully unsuccessful.
We can verify that following your visit to the store on 16 September 2015, the item was credited from your account as per your request. The delivery fee has been waivered from your account and this will reflect on your statement due to be issued in October 2015.
We acknowledge your frustration in this regard, and wish to once again apologize for your experience.
Yours sincerely,
Lynn