1 reviews | Active since Aug 2014
Unproffessional Manner of Dealing with customers
The Manner in which my query was handled was un professional, and this bitters me that a company that we spend so much money in every month, can just brush off our questions.<br> I was contacted on 06 June 2015 at around 16:45pm by the manager of the store, she explained her story, and went further to say that the lady wanted to return my garment, but that was a utter dirty lie.<br> Truworths Kathu has dropped the ball, they need to accept that, I asked the lady to make the customer happy, by assisting with some fashion vouchers at least to bury the hachured, which surely a big company of your calibre can part with, This is frankly the worst customer service I received from Truworths, And I wish to take this matter further, I want the Lady to be disciplined and a copy of that forwarded to me, if Truworths wants to play hard ball, then they will get it,<br> <br> Now I am going to give more details, Every month when we do shopping the clothes are not in abundance there is always sizes that are limited, My wife once asked for a special pants that she liked however the pants had a loose stitch so we asked the same lady to order us another or sell the current one, but she has never came back to us
We acknowledge your concerns and regret that you are not pleased with the outcome of your query.
As mentioned in your post, we believe that you were contacted by the Store Manager, who has informed you that we are unable to provide you with the requested Fashion vouchers and further apologized for the manner in which you felt your query was attended to by the Supervisor on the day. As you were not happy with this, the matter was escalated to the Area and Divisional Manager, who has also declined your request, however has logged an investigation into your concerns raised. Although the Store Supervisor denies the allegations made by you against her, she has however apologised for the way in which you felt.
Internal disciplinary matters are confidential. We are bound not to divulge any details, including, without limitation, any statements received pertaining to this matter. In the circumstances we can thus not accede to your request. We can, however, assure you that the matter has been thoroughly dealt with by the Area and Divisional Managers of the mentioned store.
We trust that we have adequately responded to the concerns raised in your post.
Yours sincerely,
Lynn
We acknowledge your concerns and regret that you are not pleased with the outcome of your query.
As mentioned in your post, we believe that you were contacted by the Store Manager, who has informed you that we are unable to provide you with the requested Fashion vouchers and further apologized for the manner in which you felt your query was attended to by the Supervisor on the day. As you were not happy with this, the matter was escalated to the Area and Divisional Manager, who has also declined your request, however has logged an investigation into your concerns raised. Although the Store Supervisor denies the allegations made by you against her, she has however apologised for the way in which you felt.
Internal disciplinary matters are confidential. We are bound not to divulge any details, including, without limitation, any statements received pertaining to this matter. In the circumstances we can thus not accede to your request. We can, however, assure you that the matter has been thoroughly dealt with by the Area and Divisional Managers of the mentioned store.
We trust that we have adequately responded to the concerns raised in your post.
Yours sincerely,
Lynn