Unproffesionla behavir
Please teach Violet at your Eastgate branch how to communicate with customers after that drama of yesterday in front of customers and cahiers. Her behavior was unproffesional for her questioning me about my ID book that looked ********** in a rude manner I am so ****ed off.<br> <br> Why didn't she call the police to come and arrest me instead of being interrogated in front of customers.
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Truworths's replyOfficial
10 Jun 2015, 13:18Hello GontseEnough,
Thank you for your post and affording us the opportunity to attend to your concerns.
At Truworths, we pride ourselves on providing customer service of international standards and make every attempt to ensure that our valued customers are assisted by qualified and professional personnel. As we were troubled to hear of your experience, we immediately referred this matter to the Store Manager at the relevant store.
We were informed that on the day of your visit to the store you were not in possession of your Truworths account card and you presented your identity document to make a purchase on your account.
We have strict policies and procedures to aid us in the prevention of any unauthorized purchases being made on our customers' accounts. With this in mind, the conduct described in your post is not in line with our high service standards and as such is being investigated by the Store Manager.
We have made numerous attempts to contact you telephonically but received no reply. We have further sent email correspondence and are awaiting your response. We trust that we will, upon receipt of your response, be able satisfactorily address your concerns.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
At Truworths, we pride ourselves on providing customer service of international standards and make every attempt to ensure that our valued customers are assisted by qualified and professional personnel. As we were troubled to hear of your experience, we immediately referred this matter to the Store Manager at the relevant store.
We were informed that on the day of your visit to the store you were not in possession of your Truworths account card and you presented your identity document to make a purchase on your account.
We have strict policies and procedures to aid us in the prevention of any unauthorized purchases being made on our customers' accounts. With this in mind, the conduct described in your post is not in line with our high service standards and as such is being investigated by the Store Manager.
We have made numerous attempts to contact you telephonically but received no reply. We have further sent email correspondence and are awaiting your response. We trust that we will, upon receipt of your response, be able satisfactorily address your concerns.
Yours sincerely,
Lynn
Truworths's reply10 Jun 2015, 13:18
Official
Hello GontseEnough,
Thank you for your post and affording us the opportunity to attend to your concerns.
At Truworths, we pride ourselves on providing customer service of international standards and make every attempt to ensure that our valued customers are assisted by qualified and professional personnel. As we were troubled to hear of your experience, we immediately referred this matter to the Store Manager at the relevant store.
We were informed that on the day of your visit to the store you were not in possession of your Truworths account card and you presented your identity document to make a purchase on your account.
We have strict policies and procedures to aid us in the prevention of any unauthorized purchases being made on our customers' accounts. With this in mind, the conduct described in your post is not in line with our high service standards and as such is being investigated by the Store Manager.
We have made numerous attempts to contact you telephonically but received no reply. We have further sent email correspondence and are awaiting your response. We trust that we will, upon receipt of your response, be able satisfactorily address your concerns.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to attend to your concerns.
At Truworths, we pride ourselves on providing customer service of international standards and make every attempt to ensure that our valued customers are assisted by qualified and professional personnel. As we were troubled to hear of your experience, we immediately referred this matter to the Store Manager at the relevant store.
We were informed that on the day of your visit to the store you were not in possession of your Truworths account card and you presented your identity document to make a purchase on your account.
We have strict policies and procedures to aid us in the prevention of any unauthorized purchases being made on our customers' accounts. With this in mind, the conduct described in your post is not in line with our high service standards and as such is being investigated by the Store Manager.
We have made numerous attempts to contact you telephonically but received no reply. We have further sent email correspondence and are awaiting your response. We trust that we will, upon receipt of your response, be able satisfactorily address your concerns.
Yours sincerely,
Lynn