1 reviews | Active since Aug 2014
UNPROFFESIONAL MANNER OF DEALING WITH CUSTOMERS
I will like to lodge a formal complaint about the Manager at Truworths Kathu, Village Mall, This is now the second time that this lady deals with customers in a bad situation, I had a t -shirt that i bought a week ago, The size was a problem, so i decided to take it back to the shop, the lady said that i used the t shirt and started talking out of hand with me in front of customers, My ACCOUNT is up to date, I bought a R1000,00 Jacket 2 weekends before, and this lady ****ed me off, If i am not sorted out, i am going to take this to the Kathu Gazzette, This staff in this store is dropping the Truwrths Image, I can I suggest that a quality agent give me a call and the lady needs to be disciplined and proof available.<br> I am not going to visist your store again, since i always recieve a ****py experience, and i am going to let all the poeple about my expeirence with this store
Thank you for your post.
In line with our Returns Policy we allow the exchange or credit of merchandise returned within 30 Days from the date of purchase. Provided that, the garment has not been worn or used, still has the swing tag(s) attached and original proof of purchase is presented.
We have investigated your concerns raised and established that the consultant mentioned in your post is not the Store Manager, but the Store Supervisor. We were informed that the Supervisor advised you of our Returns policy when she noticed that the garment did not have the swing tag attached.
We attempted to contact you on 04 June and 05 June, but were unsuccessful in our attempts. During our telephonic discussion today, you informed us that you no longer wish to return the garment. Further to this, your concerns were brought to the attention of the Store Manager, who will contact you in this regard and address the manner in which you felt this matter was handled in our store.
We hope that we were able to adequately attend to your concerns raised. Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
In line with our Returns Policy we allow the exchange or credit of merchandise returned within 30 Days from the date of purchase. Provided that, the garment has not been worn or used, still has the swing tag(s) attached and original proof of purchase is presented.
We have investigated your concerns raised and established that the consultant mentioned in your post is not the Store Manager, but the Store Supervisor. We were informed that the Supervisor advised you of our Returns policy when she noticed that the garment did not have the swing tag attached.
We attempted to contact you on 04 June and 05 June, but were unsuccessful in our attempts. During our telephonic discussion today, you informed us that you no longer wish to return the garment. Further to this, your concerns were brought to the attention of the Store Manager, who will contact you in this regard and address the manner in which you felt this matter was handled in our store.
We hope that we were able to adequately attend to your concerns raised. Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn