1 reviews | Active since Aug 2017
Unprofessionalism
<p>It was Saturday morning the 5th of Agust 2017. I visited the Truworths Cavendish store as there was a sale going on. There's a jean that I loved and it had a reduced sticker of R390.00 on it. As I had R530 credit available on my account I took it. The cashier refused to give me the reduced price together with the store manager. The jean scanned R575 , that is what I was told and they said someone must have have put the wrong price on it. I told them that was not my fault and that I had to pay what I saw. The manager had a stinking attidute and I didn't have the energy to argue with her. I was treated unfairly and that is how I felt and I dont wish for any one to feel that way. She probably thought I didnt know my rights as a consumer. When I went back to the floor to where the jeans were hanged. There were about three more jeans with the same reduced sticker of R390. How does one put a wrong price on more than four items. There was a white lady next to me who saw what happened and she said I must give her the jean and she won't take her nonsense. I told her its fine. </p>
Thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We confirm that this matter has been brought to the attention of the relevant Store and Area managers, who will be addressing this matter with the store staff and will be in contact with you to attend to your concerns.
We wish to once again thank you for bringing this matter to our attention and would like to convey our sincerest apologies for any inconvenience caused in this regard.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to: *** and we will gladly assist.
Yours sincerely,
Truworths Online Team
Thank you for notifying us of this matter and affording us the opportunity to clarify your concerns.
We confirm that this matter has been brought to the attention of the relevant Store and Area managers, who will be addressing this matter with the store staff and will be in contact with you to attend to your concerns.
We wish to once again thank you for bringing this matter to our attention and would like to convey our sincerest apologies for any inconvenience caused in this regard.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to: *** and we will gladly assist.
Yours sincerely,
Truworths Online Team
