DS
Daniela S
1 reviews | Active since Dec 2015
09 Dec 2015, 17:15
unprofessionalism
i always receive calls from agents at truworths.and i explain that im unemployed thats why i am making a small amount of payment.but everytime i explain my situation i end up being threatened or shouted at.i once spoke to the supervisor by the name \Daniel".i told him about his agent and their bad attitude.He said to me that he will fix it and call me with some feedback.He did not.instead i got another call after 7 days of paying account.the agent was agressive again and didnt want to listen to me.He shouted at me again.so I want to know if this is how Truworths is doing their business?Is this How Debtors are treated?"""
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Truworths's replyOfficial
15 Dec 2015, 13:02Hello Shapo,
We wish to assure you that the level of service described in your post is not the standard we strive to offer our customers.
We have therefore escalated this matter to our collections management team to address the service issues mentioned in your post.
We believe that the Supervisor has contacted you to apologize for the conduct of the staff member during and to inform you that the appropriate corrective action will be taken to ensure that our high standards of customer service are upheld at all times.
We wish to thank you for bringing your concerns to our attention and trust that we have adequately attended to this matter for you.
Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
We wish to assure you that the level of service described in your post is not the standard we strive to offer our customers.
We have therefore escalated this matter to our collections management team to address the service issues mentioned in your post.
We believe that the Supervisor has contacted you to apologize for the conduct of the staff member during and to inform you that the appropriate corrective action will be taken to ensure that our high standards of customer service are upheld at all times.
We wish to thank you for bringing your concerns to our attention and trust that we have adequately attended to this matter for you.
Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
Truworths's reply15 Dec 2015, 13:02
Official
Hello Shapo,
We wish to assure you that the level of service described in your post is not the standard we strive to offer our customers.
We have therefore escalated this matter to our collections management team to address the service issues mentioned in your post.
We believe that the Supervisor has contacted you to apologize for the conduct of the staff member during and to inform you that the appropriate corrective action will be taken to ensure that our high standards of customer service are upheld at all times.
We wish to thank you for bringing your concerns to our attention and trust that we have adequately attended to this matter for you.
Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn
We wish to assure you that the level of service described in your post is not the standard we strive to offer our customers.
We have therefore escalated this matter to our collections management team to address the service issues mentioned in your post.
We believe that the Supervisor has contacted you to apologize for the conduct of the staff member during and to inform you that the appropriate corrective action will be taken to ensure that our high standards of customer service are upheld at all times.
We wish to thank you for bringing your concerns to our attention and trust that we have adequately attended to this matter for you.
Should you have any further concerns or suggestions, please contact us on *** or via email on ***.
Yours in Fashion,
Lynn