UNPROFESSIONAL, UNDERMINING ,RUDE SERVICE

I had brought a Tomato watch at Springs Avenues Truworths on the 7 March 2017. I did not use the watch until sometime in May. It was not the first time I purchased a tomato watch from them, I always do and have never come across such. As I were it for the first time I realise the hands of the watch are loose and the watch kept on loosing time, so I take it back, then told I will have to wait for a month before I get the watch back, indeed after a month I get a call to come collect the watch, only to find out they did nothing to it, I was then told it is a mistake for there were a lot of watches that were sent for repairs, it could have happened that it was skipped, they then asked me to book it in again. Mind you I have to wait for another month, I then bought myself a watch at sterns. I then received a call from Truworths Springs to collect the watch, I used the watch and realised that it still looses time. I did not enjoy this watch thus returned it to Truworths Springs Avenue were I purchased the watch on the 4 January 2017(It is close to a year now that one is not enjoying the watch I purchased) I visit the store and I am told to wait for someone who will assist me, I waited for a good 15 min and a gentleman by the name Norman Motloung (I was given the name by him) When he arrived never apologises for keeping me waiting and asks how he can assist. I explain how many times I’ve been struggling with this watch and told him what had actually happened. I then said I don’t want the watch anymore for it has given me no joy. When explaining he kept interrupting me to a point where he looked at the watch and said he sees nothing wrong with it. I was so disappointed and asked him if he was an expert in fixing watches, or am I lying when I say the watch is not working after mentioning several what the problem of the watch was. He gave me such attitude telling me that he will not take the watch and this is a tomato watch and not his. I then explained to say the reason I came here was cause I had purchased the watch there and not at tomato. I don’t know what deals Truworths has with Tomato but all I want was to return the watch .He repeatedly say he will not take the watch.