Unprofessional service, Refund requested

So after my complaint over a week ago I received a call from Naomi, apologised and offered me a credit note or a gift card.

I went to the store yesterday afternoon just before 1pm. Found 1 cashier on both floors and long queues. Left the store to continue with my I ternary set out for the day and returned just after 3pm went up to the 1st floor to find 5 staff members behind the desk and two customers ahead of me. But the store manager Agnes who seems to be on a mission of not helping a senior customer who made a cash purchase and who wanted to return the item as she no longer wanted it. Agnes questioned the lady saying the shoe was worn but her tone of voice and attitude in general was unprofessional. The lady stated the shoe purchased was the last pair and the one shoe was on display so it will look like it was worn but she did not wear it. She stated that when she bought it, she told the cashier to write on the slip display pair.

Please correct me if I'm wrong but doesn't the customer get the benefit or "customer is always right."

The above took place while waiting to be assisted or get one of the ladies attention behind the counter so I could speak with Naomi. When finally asked if Naomi was available I was told she is at Identity. I walked out the store once again as the 1st time I went to get my dress refunded Agnes dismissed me like I didn't know what I was talking about. I wasn't going to run around from 1 store to the next. The girl didn't even offer to call Naomi over to truworths. Just dismissed me and went on staring at the argument and heated discussion between Agnes and the senior lady.

Now I do no longer wish to make a request for a credit note or a gift card I want my cash back as I do not want the dress let alone want to purchase anything from Truworths Parow Centre ever again.

I can just imagine how the lady must have felt as she was being questioned about the shoe she bought and why she wanted to return it. All she wanted was her cash back.

So the dressed was originally purchased on the 14th December 2018 purchase was debit card transaction. Full purchase amount was R898, POS Purchase: ********** 90040, took place between 18h30 and 19h00.

So if you can look up the transaction and let me know before Wednesday 9th when I may return to the store to get my money refunded to me.