NB
Naydene B
1 reviews | Active since Nov 2014
16 Apr 2015, 12:45
UNPROFESSIONAL SERVICE!!!! OMBUSMAN !!!
Good day<br> today I have received a sms from Truworths saying my account was handed over to Munnik Basson Dagama Inc...<br> <br> This is really unacceptable as I made payment arrangement on two numerous occasions.<br> <br> Firstly via the website and secondly on the phone with the call centre.<br> <br> im going to report this to the OMBUDSMAN..<br> <br> As a consumer I did follow the steps as I was suppose to how can you hand me over after im contacted your office and emailed my reason for payment arrangements...<br> <br> Can t believe this unprofessional service that im currently receiving.
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Truworths's replyOfficial
21 Apr 2015, 12:48Hello MISS BROWN,
Thank you for your post.
Your account has not been handed over, but is currently being handled by Munnik Basson da Gama on behalf of Truworths. We acknowledge your frustration regarding the collections communications that you have received from them even though you have committed to a payment arrangement to bring your account up to date with payment.
Once an account is in arrears correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments is a vital part of managing your account and your credit profile held with the credit bureaus.
We look forward to your account being up to date with payment so that you can enjoy the benefits of being a Truworths account holder.
We trust that we have adequately addressed your concerns. If you have any other queries, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post.
Your account has not been handed over, but is currently being handled by Munnik Basson da Gama on behalf of Truworths. We acknowledge your frustration regarding the collections communications that you have received from them even though you have committed to a payment arrangement to bring your account up to date with payment.
Once an account is in arrears correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments is a vital part of managing your account and your credit profile held with the credit bureaus.
We look forward to your account being up to date with payment so that you can enjoy the benefits of being a Truworths account holder.
We trust that we have adequately addressed your concerns. If you have any other queries, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Lynn
Truworths's reply21 Apr 2015, 12:48
Official
Hello MISS BROWN,
Thank you for your post.
Your account has not been handed over, but is currently being handled by Munnik Basson da Gama on behalf of Truworths. We acknowledge your frustration regarding the collections communications that you have received from them even though you have committed to a payment arrangement to bring your account up to date with payment.
Once an account is in arrears correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments is a vital part of managing your account and your credit profile held with the credit bureaus.
We look forward to your account being up to date with payment so that you can enjoy the benefits of being a Truworths account holder.
We trust that we have adequately addressed your concerns. If you have any other queries, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post.
Your account has not been handed over, but is currently being handled by Munnik Basson da Gama on behalf of Truworths. We acknowledge your frustration regarding the collections communications that you have received from them even though you have committed to a payment arrangement to bring your account up to date with payment.
Once an account is in arrears correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments is a vital part of managing your account and your credit profile held with the credit bureaus.
We look forward to your account being up to date with payment so that you can enjoy the benefits of being a Truworths account holder.
We trust that we have adequately addressed your concerns. If you have any other queries, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Lynn