Unprofessional customer service

Good day On 10 September 2022, I bought, as usual, my cologne from Truworths in Welkom, from Goldfield's mall. I bought a special on Tabac cologne 100ml and a roll on. At home, I put it away in my cupboard to use when needed. On the weekend of 23 September 2022 I opened the box it was packed in, and when I sprayed the Tabac cologne on me, I realized that it did not smell the way it's supposed to smell. I know that because I often buy the same type Tabac cologne. On Monday I took it back to the store in Goldfields mall to report it , the white lady that worked at that department told me that the specific product falls under another lady by the name " Mertle ". The white lady told Mertle ,who was busy to make up another employee, that I need to see her regarding the problem I have. Mertle noticed me and keep on make-up the lady. There was no other client in the shop except me. I waited for a half an hour before Mertle, with an irritated attitude, came to me. I told her what the problem was , and she told me that she will call the Rep to sort it out and phone me back. Up until today no feedback or call was made to me. This is not acceptable service delivery due to the fact that I am a lifelong client of Truworths. This is the first time that such an unprofessional service at Truworths happened to me , which is not according to the customer care policy of Truworths. Please assist meRegards Ivan Williamson ***