Unprofessional

I opened the account in August and only used it on the 5th of October. I did not receive a statement in October, only received a statement on the 10th or 11th November, stating that the payment is due on the 6th December. Suddenly my account is in arrears. I was on a WhatsApp chat with an agent who did not even tell me his or her name. I asked why my account is in arrears I was told I did not make a payment. Please see the conversation below :

[11/26, 08:23] Truworths: Hi 😊, thank you for getting in touch. [11/26, 08:23] Truworths: How can we help? [11/26, 08:23] Xoli: Hi I would like to find out [11/26, 08:24] Xoli: I started using this account last month, please check how many statements were sent to me [11/26, 08:34] Truworths: For us to assist, please confirm the below ID number> Cellphone number > Email address > Postal/physical address > [11/26, 08:35] Xoli: *********** 0***** s******

15 ******* ****** [11/26, 08:36] Xoli: I would also like to update my cellphone number [11/26, 08:47] Xoli: ? [11/26, 08:47] Truworths: To update your contact number, you will need to call our Call centre on *** for verification to be done telephonically. [11/26, 08:47] Xoli: Okay [11/26, 08:48] Xoli: Please check my balance and how many statements were sent [11/26, 08:50] Truworths: Only two statements were generated for your account Your current balance owing is R1524.14 [11/26, 08:50] Truworths: Is there anything else we can assist with? [11/26, 08:58] Xoli: I only got 1 [11/26, 08:59] Xoli: I only used this account on the 5th October [11/26, 08:59] Xoli: I was only emailed the November statement. How come my account has an overdue amount? [11/26, 09:05] Truworths: Please hold on ⌛ [11/26, 09:07] Truworths: A payment was not made on your November billing period [11/26, 09:08] Xoli: That's what I'm saying, I never got a statement [11/26, 09:09] Xoli: The only statement I got was this month due date 6th December [11/26, 09:13] Xoli: ? [11/26, 09:18] Xoli: ? [11/26, 09:19] Truworths: We noted that the option for your account statement to be automatically sent to you via email has been deactivated.Would you like us to activate it? [11/26, 09:20] Xoli: If it's deactivated then how was the November statement sent? [11/26, 09:26] Xoli: ? [11/26, 09:30] Truworths: We are unable to assist with the answer as this is not noted on your account [11/26, 09:30] Truworths: Is there anything else we can assist with? [11/26, 09:30] Xoli: So where is the October statement? [11/26, 09:40] Xoli: ? [11/26, 09:45] Xoli: ? [11/26, 09:49] Xoli: ? [11/26, 09:55] Xoli: ? [11/26, 10:01] Xoli: ? [11/26, 10:17] Xoli: ??? [11/26, 10:23] Xoli: ?? [11/26, 10:24] Xoli: I will be forwarding this conversation to hello Peter you are a bunch of *********** ****mers