1 reviews | Active since Jul 2012
Unprofessional atitude
My husband was paying for items at the counter when the cashier mumbled something incoherent to which he then responded with a "pardon?"and she simply rep**** "nothing". She then handed him a pen to sign the receipt and upon clicking the pen it disintegrated to which he then apologized. What bewildered me was what she said next. She asked the cashier beside her to lend his pen as, and I quote "the customer broke my pen". How does one break a pen by means of clicking it once-off in a matter of seconds? I just want to highlight here that professionalism appears to be lacking with some employees which is especially alarming considering that this is a city which receives many tourists.
Thank you for your post and for allowing us the opportunity to respond.
At Truworths, we strive to provide our customers with service of international standards. The service described in your post is not the standard that we aim for and therefore we wish to sincerely apologise for the manner in which your query was handled.
We have discussed your concerns with Management at the relevant store, who was also shocked to hear of this. We have been informed that this matter will be addressed with the relevant consultant, and that you will also subsequently be contacted in this regard.
We once again apologise for any inconvenience caused as a result of this matter and trust that we were able to satisfactorily attend to your concerns.
Kind regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
At Truworths, we strive to provide our customers with service of international standards. The service described in your post is not the standard that we aim for and therefore we wish to sincerely apologise for the manner in which your query was handled.
We have discussed your concerns with Management at the relevant store, who was also shocked to hear of this. We have been informed that this matter will be addressed with the relevant consultant, and that you will also subsequently be contacted in this regard.
We once again apologise for any inconvenience caused as a result of this matter and trust that we were able to satisfactorily attend to your concerns.
Kind regards,
Truworths Online Team