1 reviews | Active since Jun 2013
Unprofessional
Good day. I fail to understand why a business will introduce online shopping but fail to deliver, I placed an order on the 09th Dec 2015 at 13:35 Truworths Shopping Confirmation: T1UOHP97M2 and it was approved. It is now 06/01/2016 my parcel is still not delivered, the parcel was suppose to be delivered at my work address but there were stories that the company was closed and the carrier was unable to deliver the parcel, all that was not true and I spoke to Tasneem Abrahams telling her that we are open there information is false. I am very disappointment and I told Tasneem that if the parcel is not delivered before Christmas I do not want it because I was ordering those children's cloths for my kids and Christmas has passed so I will not be able to pay for them and I do not want them. they should be removed from my acc.
At Truworths we always strive to provide a Fashion Delivery experience that is both effortless and pleasant.
We have therefore conducted an inquiry into this matter and were informed by the courier company that delivery attempts were made on 15 and 18 December 2015 which deemed unsuccessful as the establishment was closed.
Following our telephonic conversation, we can confirm that we have provided feedback to you and as requested, the items have been credited to your account.
We apologize inconvenience that may have resulted from this incident and encourage you to contact us on *** or via email on ***, should you require any further assistance.
Yours sincerely,
Lynn
At Truworths we always strive to provide a Fashion Delivery experience that is both effortless and pleasant.
We have therefore conducted an inquiry into this matter and were informed by the courier company that delivery attempts were made on 15 and 18 December 2015 which deemed unsuccessful as the establishment was closed.
Following our telephonic conversation, we can confirm that we have provided feedback to you and as requested, the items have been credited to your account.
We apologize inconvenience that may have resulted from this incident and encourage you to contact us on *** or via email on ***, should you require any further assistance.
Yours sincerely,
Lynn