1 reviews | Active since Jul 2017
Unprfessionalism
Truworths is quick to call people and SMS them when accounts are in arrears, I made a payment , which went into a wrong account . Which wasn't my fault at all. Now that the matter has to be sorted , im taken from pillar to post. Not to mention their call centre which is useless cause no one ever helps , it's either high call volumes or i always get transferred to the wrong department. I'm honestly disgusted by the level of professionalism by this clothing store
Thank you for your post and allowing us the opportunity to respond.
We are concerned to read of your experience and can confirm that one of our consultants has contacted you to discuss your concerns in this regard.
We sincerely apologise for any inconvenience or frustration, caused and confirm that your concerns were raised with the relevant department and have been resolved.
We encourage you to contact us should you have any further enquiries, comments or suggestions on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We are concerned to read of your experience and can confirm that one of our consultants has contacted you to discuss your concerns in this regard.
We sincerely apologise for any inconvenience or frustration, caused and confirm that your concerns were raised with the relevant department and have been resolved.
We encourage you to contact us should you have any further enquiries, comments or suggestions on *** or via email on ***.
Kind regards,
Truworths Online Team