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This is totally unacceptable, I am here @ Earth Child Eastgate Mall requesting a statement for my wife the lady at the store is very helpful. She called head office to request it for us and they said that it will take 5-10min to send it, it’s been 30min now we are still waiting for the email and she even called twice now and still they haven’t sent it yet. The name of the lady from head office is Jollen.