1 reviews | Active since Sept 2013
******** Instalment
Here I was thinking that the issue of my Instalment being adjusted to the nearest 10 was resolved, but to my surprise, this was only resolved for 1 month, upon calling Lynn, she is now telling me that the instalment is calculated on the highest balance, my highest balance is R429 (less their annual fee which was settled in full during January), if you divide R429 by 6, you get R71.50, so why are they requesting me to pay R80 monthly instead of R71.50? I demand a detailed feedback which makes sense regarding this, I don't want to hear answers like \This is how our systems works it out\", should I not receive any feedback that makes sense, this will leave me with no option but to report this to the NCR, maybe they will give me a better understanding regarding some credit regulations. PS. You won't be receiving any payment until the instalment is adjusted accordingly, and kindly note that this account will be permanently closed soon because you failing to play open cards with me."
Truworths is a reputable company and we conduct our Credit Agreements in compliance with the provisions of the National Credit Act (NCA) and all other applicable legislation.
We further wish to verify that you were correctly informed that your installment is calculated on the highest balance owing on your account as agreed upon in our Terms and Conditions of Sale and Granting of Credit. Your installment of R80.00 will be due for five months and the remaining balance of R55.00 will be due in the sixth month, provided no further purchases are made during this six month period.
We regret that you are unhappy with the feedback received however we must remind you that should you not pay your installment by the stipulated due date, your credit record at the bureau will reflect this payment behavior.
Kind regards,
Lynn
Truworths is a reputable company and we conduct our Credit Agreements in compliance with the provisions of the National Credit Act (NCA) and all other applicable legislation.
We further wish to verify that you were correctly informed that your installment is calculated on the highest balance owing on your account as agreed upon in our Terms and Conditions of Sale and Granting of Credit. Your installment of R80.00 will be due for five months and the remaining balance of R55.00 will be due in the sixth month, provided no further purchases are made during this six month period.
We regret that you are unhappy with the feedback received however we must remind you that should you not pay your installment by the stipulated due date, your credit record at the bureau will reflect this payment behavior.
Kind regards,
Lynn