unjhappy and dissatisfied
I bought a set of tracksuits on 19/07/2024 cash with my credit card , SKU ***0 ink velour jogger was R480 Navy valour zip through and ***1 was R450. Yesterday i was wearing the top and i went to truworths wonderpark to try on Bra's and while in the fitting room i realised the material of the top i was wearing which i bought at truworth , was peeling off leaving the fitting room floor dirty. I proceeded to make a payment and complained about the top i was wearing as the staff was able to see what i was talking about. I then decided to go home and return the joigger as it was still with tags and unworn and the reason was simply because the top for that jogger was peeling off. The staff did assist in refunding me back in my card and then i asked them what do i need to do with the top as i was still wearing it and they could see that it was peeling off, then they said they need to send it for quality check. When i took off the top, the material was still peeling off and they also saw that the white vest i was wearing has so much of the left over material of the top that was peeling off. I am sooo unhappy with truworths as a cash customer because if one can see the poor quality of the garmet and still insist on sending it for quality check i mean for what reason. Now i have to wait for how long i dont know they said i will wait 'for the call. I could have taken my money and bought esle where because its not even an account. This is really unacceptable. If the team was not able to see what i was talking about, it was better but even customers could see on the que what i was reffering to and yet the garmet has to be sent away god knows how long. I am glad to have been a .cash customer because i do not see my self coming back . i will shop else where. I am happy to have declined the store card offer.
