1 reviews | Active since Aug 2013
UNHELPFUL STAFF, NO EXCHANGE ON ITEMS
my husband received a gift of a tshirt which was a size too small, the item still has the tag and price on and we went in to truworths Clearwater to exchange the size. the cashiers and manager insist that this can not be done without a slip. but how do you get a slip with a gift?? <br> <br> apparently when purchasing an item from truworths the cashiers ask u if its a gift then they will issue you with a GIFT receipt. I have NEVER -in all the years of shopping at truworths- ever been asked that at the tellers! so now they refuse to exchange the item. the supervisor was extremely unhelpful and plain down refused and argued her point with us. I am trying to find the exchange policy on the truworths website and cant seem to find it there either. every other store exchanges items- this is the first I have heard of where the tag n price is on the item and the product is still in the store, but was refused an exchange! how was the person who bought it suppose to know they needed to get a gift receipt when they weren't asked when purchasing if it was a gift or not!<br>
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient.
We wish to advise that our returns policy is in place to ensure that our customers can be assured that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current. As a result, we deem it vital that it is adhered to at all times.
We believe that you been contacted by the Area Manager of the mentioned store who has informed you of our policy and was able to adequately resolve this matter for you.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient.
We wish to advise that our returns policy is in place to ensure that our customers can be assured that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current. As a result, we deem it vital that it is adhered to at all times.
We believe that you been contacted by the Area Manager of the mentioned store who has informed you of our policy and was able to adequately resolve this matter for you.
Kind regards,
Lynn