Unhelpful Staff
<p>On Sunday the 9th of July I visited the Watercrest mall store to have a pair of pants purchased as a gift for my brother who lives in JHB. Unfortunately whilst travelling he only had a chance to visit this weekend and informed me the pantrs don't fit him. It was bought on my account so there was no way he could exchange or return it as I forgot to request a gift receipt for him. Although it's over your 30day policy can no exception be made in such cases? The item is in its original condition has the tag and I have my receipt. Your store manager refused to assist me with the return and was very rude and unhelpful. I'm a customer care manager for a retail company and we would gladly assist a customer in our stores in such cases. I find this unacceptable. </p>
Thank you for your post and affording us the opportunity to respond. Please accept our sincere apologies for the delay in response.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This being said, the service you mentioned in your post is unacceptable and as such we escalated your concerns to the Area Manager. We have made various attempts to contact you in this regard, but were regretfully unsuccessful in our attempts.
Yours sincerely,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond. Please accept our sincere apologies for the delay in response.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This being said, the service you mentioned in your post is unacceptable and as such we escalated your concerns to the Area Manager. We have made various attempts to contact you in this regard, but were regretfully unsuccessful in our attempts.
Yours sincerely,
Truworths Online Team