EG
Emma G
1 reviews | Active since May 2015
30 Aug 2015, 17:44
Unhelpful and waste of time
On the 20 July,2015. I decided to use the Customer help after trying to find a pair of ****** Mary boots I saw in the Cosmopolitan for 3weeks. I went to every Trueworths in and around my area. None of them had or could help find the shoes. I emailed the customer help, to where I got very slow and unhelpful emails. To which they just stopped responding to my emails. I did not spend 3 weeks of time and traveling costs which amount to more than the value of the shoes. To be ignored. I don't want to buy from Trueworths if this is how customers are treated!
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Truworths's replyOfficial
03 Sept 2015, 11:38Hello Fluffy*********,
Thank you for your post and for the opportunity to respond.
At Truworths, providing customers service excellence is one of our principal values and we were really concerned to read about your recent experience.
We confirm that we have contacted you and informed you that the boots are in store; however you advised that you are no longer interested.
We wish to once again wish to convey our sincerest apologies for your experience and we can verify that this matter has been brought to the attention of the relevant manager to address with our staff.
We trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn
Thank you for your post and for the opportunity to respond.
At Truworths, providing customers service excellence is one of our principal values and we were really concerned to read about your recent experience.
We confirm that we have contacted you and informed you that the boots are in store; however you advised that you are no longer interested.
We wish to once again wish to convey our sincerest apologies for your experience and we can verify that this matter has been brought to the attention of the relevant manager to address with our staff.
We trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn
Truworths's reply03 Sept 2015, 11:38
Official
Hello Fluffy*********,
Thank you for your post and for the opportunity to respond.
At Truworths, providing customers service excellence is one of our principal values and we were really concerned to read about your recent experience.
We confirm that we have contacted you and informed you that the boots are in store; however you advised that you are no longer interested.
We wish to once again wish to convey our sincerest apologies for your experience and we can verify that this matter has been brought to the attention of the relevant manager to address with our staff.
We trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn
Thank you for your post and for the opportunity to respond.
At Truworths, providing customers service excellence is one of our principal values and we were really concerned to read about your recent experience.
We confirm that we have contacted you and informed you that the boots are in store; however you advised that you are no longer interested.
We wish to once again wish to convey our sincerest apologies for your experience and we can verify that this matter has been brought to the attention of the relevant manager to address with our staff.
We trust that we were able to adequately attend to your query and hope to see you in our stores again soon.
Yours sincerely,
Lynn