1 reviews | Active since Mar 2010
Unhelpful and bad service
<p>I recently went to the Cresta branch to exchange an item for another size. This was given as a gift and obviously did not have the receipt with me. The item still had the tag on though. The attendant refused to exchange as he insisted that they need the receipt. I tried to explain that I wouldn't have the receipt as it was given as a gift. I was merely exchanging the item for an identical one except for a different size. He still did not assist me, I have never received terrible service like this before</p>
Thank you for your post.
Whilst we acknowledge your frustration in this regard, we can confirm that as per our Returns Policy, you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We acknowledge receipt of your email in this regard and can verify that we have responded to advise you in this regard.
Kind regards,
Truworths Online Team
Thank you for your post.
Whilst we acknowledge your frustration in this regard, we can confirm that as per our Returns Policy, you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We acknowledge receipt of your email in this regard and can verify that we have responded to advise you in this regard.
Kind regards,
Truworths Online Team