UnhappyCustomer

I went to the Truworths store at cnr Fox and Simmonds (11 March 2015) to purchase a phone, a lady helped me and while looking at the phones, I asked for a Blackberry Z10 she advised that there was no stock for it. She advised that the Sony phone is a good phone, so I ended up taking that phone. I am unsatisfied with the product and therefore I took it back the same day(11 March 2015) for a refund or an exchange, so the lady said I cannot return it. I needed to know the reasons why, she advised that she cannot take it back because she will not be able to sell it to someone else and that it is their policy not to refund or exchange cellphones. I then asked for a written communication as the lady did not disclose this when I bought the phone. She advised that she cannot provide me with proof. I am totally unhappy as this is a same day purchase and that I was never told that I cannot return it, because had I known I would have gone to a different store to see if they have the Z10 phone. Why was I never told this? Where is the transparency? I was even told that MTN and Truworths do not have the same policies when it comes to refunds.<br> <br> I need this sorted out!!!!!<br> <br> Unhappy customer :(