1 reviews | Active since May 2016
Unhappy with the item I bought and they refused to take it
<p>on Tuesday evening I went to truworths mall of Africa to return a Jean that I had bought and I didn't like the cut, I didn't fit it at the store, I fitted the hemisphere and I was happy with the size 40 but when I saw the Daniel Hector I didn't try it because I already knew that 40 is my size, I bought it of Friday the 7th for a wedding on Saturday. So on Saturday at the wedding part 2 I wear the Jean and I realized that the jean doesn't look right it is so tight on the waist and loose when it goes down, but by that time I didn't have much of a choice but to wear because I was at the wedding and I was the best man, when I got back to joburg I've been postponing to take it back until on Tuesday 25th I decided to return it and pay my account, when I get to the store puseletso was the lady on the counter, I went to her for help then she told me she's not going to take it because I already wear it, I tried to explain to her serveral times what was the problem and she didn't want to understand, I was even embarrassed that's when I decided to ask for her manager, she took long to come to the front when she gets there she already had an attitude of not assisting because she didn't even want to listen to my story she was taking what puseletso has told her already. I then realize that I will not be assisted and took my jean and left without even paying for the account.I am really not happy with the way the matter was handled and now I am seating with a jean that I don't like, which I am forced to pay for it, my consumer rights are violated.</p>
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will gladly credit or exchange any merchandise, provided that the item is returned within 30 days from the date of purchase and is still in its original condition, the original invoice is presented; the swing ticket is still attached and the item has not been worn or used.
Subsequent to us receiving your post, we liaised with management at the relevant store. We were informed that your return could not be authorized as we do not accept returns or exchanges on items that have been worn.
Whilst we acknowledge your frustration, we trust that you will be able to accept our stance in this regard.
Truworths Online Team
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to our fashionable, quality-conscious customers.
In line with our Returns Policy, we will gladly credit or exchange any merchandise, provided that the item is returned within 30 days from the date of purchase and is still in its original condition, the original invoice is presented; the swing ticket is still attached and the item has not been worn or used.
Subsequent to us receiving your post, we liaised with management at the relevant store. We were informed that your return could not be authorized as we do not accept returns or exchanges on items that have been worn.
Whilst we acknowledge your frustration, we trust that you will be able to accept our stance in this regard.
Truworths Online Team