1 reviews | Active since Jul 2018
Unhappy with groblersdal truworths
I received the worst service ever! At groblersdal truworths both of them. I bought shoes and sent my brother to return them I was told they need my bank card I called head office I was told its possible to be refunded without the bank card now I lost faith 3employees of the same company giving 2conflicting response to same question! Wasted my airtime and transport money now I've to go back tomorrow for this nonsense!
Thank you for your post and allowing us the opportunity to respond.
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
As the person returning the shoes on your behalf did not have the bank card available, we confirm that he was correctly informed in store, that you need to have this card on hand when the credit of the item/s is actioned in store. We also confirm that this was communicated to you as well.
We once again apologise for the frustration resulting from this matter, however trust that we were able to acceptably address your concerns raised.
Should you however require assistance with any other matter of concern, please feel free to contact us directly on *** or send us an e-mail to ***.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
As the person returning the shoes on your behalf did not have the bank card available, we confirm that he was correctly informed in store, that you need to have this card on hand when the credit of the item/s is actioned in store. We also confirm that this was communicated to you as well.
We once again apologise for the frustration resulting from this matter, however trust that we were able to acceptably address your concerns raised.
Should you however require assistance with any other matter of concern, please feel free to contact us directly on *** or send us an e-mail to ***.
Kind regards,
Truworths Online Team