1 reviews | Active since Jan 2018
Unhappy customers
I bought a dress for my girlfriend cash from Truworths Mall of Africa and I lost the proof of purchase so I went In to the store and ask to exchange the item and the manager said I have to the proof of purchase, so I laid a complaint to head office and the lady got the area manager to call me so the area manager did give me a call and he said I can come In the store and exchange so I went into the store to exchange the dress and the area manager never info the manager on duty her name was Buyi so she said she has to send the dress for a return query because the dress has marks but my girlfriend only tried the dress on and I called the store the next day and I spoke to a manager name Didi and she said the dress is absolutely fine there is no marks, so I waited for the manager on duty to give me a call and when he did he said the dress has marks on it... How can you have one manager saying the dress is fine but the other manager saying it not and yet the same dress on the sales floor in worst conditions.. Truworths really need to do something about they policy.
Whilst we understand your upset at not being able to get the respective dress credited, we would like to inform you that our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
We have been in contact with the Area Manager for the respective store, who informed us that your return could not be authorised as it did not comply with the terms and conditions of our Returns Policy. We can verify that the dress was assessed by Management, who established that the dress was regrettably not in the same condition as when it was purchased.
We can also confirm that you have been informed about the outcome to your query, and hope that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Whilst we understand your upset at not being able to get the respective dress credited, we would like to inform you that our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
We have been in contact with the Area Manager for the respective store, who informed us that your return could not be authorised as it did not comply with the terms and conditions of our Returns Policy. We can verify that the dress was assessed by Management, who established that the dress was regrettably not in the same condition as when it was purchased.
We can also confirm that you have been informed about the outcome to your query, and hope that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team