Unhappy customer and fed up

I purchased Uzzi sneakers at Truworths Wonder park in Pretoria, in March 2024 within a period of 4 months are already worn out, I contacted truworths head office in cape Town they advised me to take them back to the store so they can send them back for quality assurance, I waited 2 and half weeks to get a response from the store and only after I contacted them countless times without being successful, today they only telling me that my complain was declined as they did find anything wrong with their textile but the sneaker damaged on the same position both of them by developing holes in the front, they say it's my feet that did the damage and when I requested evidence to support their statement the store said they don't where the evidence is the person who is responsible for it is on leave, I feel that truworths failed me dismally as their client