Unhappy customer

Bought a Bad Girl watch less than 4 months ago. No one told me it was silver plated and the silver plating started coming off within the first week. Also never told it is not waterproof and I live and work literally across the road from the sea. Last week the watch stopped working all together. No one explained a 30 day returned policy to me either. Managed to go back to the store yesterday, as I stay far out of town. Again no one explains anything, just takes the watch and booked it in for repairs. I had to ask questions the whole time, My questions were either ignored or I received one word answers. Eventually I got very irate, I did raise my voice and demanded a new watch. Again I was ignored, a pink slip got pushed over the counter to me and said repairs takes two weeks. No apology or alternatives was offered. It felt like I was being blamed for the bad quality watch. I phoned customer service this morning and the friendly gentleman explained everything to me that should have been done on store level. According to him, I will only have the watch back in 3 weeks time. After all the drama, I am still without a watch. Bad quality product and bad service.