sM
sandile M
1 reviews | Active since Mar 2009
27 Jun 2015, 17:30
Unhappy customer
Went to Truworths (Protea Glen Mall) to exchange the jacket I got as a gift and was assisted by Sabelo. Firstly he was very rude towards me asking me if I've worked for Truworths before. I then asked to speak to a manager of which I was told the manager was off. My question is why other Truworths in the suburbs treat their customers with respect and don't have problem in exchanging.
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Truworths's replyOfficial
01 Jul 2015, 13:20Hello vangi04,
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on a item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
As you were not in possession of a valid proof of purchase during your visit, you were correctly informed by the store consultant that an exchange could not be authorized.
This being said the service you mentioned in your post is unacceptable and as such we escalated your concerns to the Store Supervisor as the Store Manager was not available. We believe that she has contacted with you to apologize for the manner in which you felt you were assisted on the day. As you were not happy with this, we escalated this matter to the Area Manager.
He has made various attempts today to contact you in this regard, but was regretfully unsuccessful in his attempts. He is however committed to contacting you to clarify and address your concerns raised.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on a item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
As you were not in possession of a valid proof of purchase during your visit, you were correctly informed by the store consultant that an exchange could not be authorized.
This being said the service you mentioned in your post is unacceptable and as such we escalated your concerns to the Store Supervisor as the Store Manager was not available. We believe that she has contacted with you to apologize for the manner in which you felt you were assisted on the day. As you were not happy with this, we escalated this matter to the Area Manager.
He has made various attempts today to contact you in this regard, but was regretfully unsuccessful in his attempts. He is however committed to contacting you to clarify and address your concerns raised.
Yours sincerely,
Lynn
Truworths's reply01 Jul 2015, 13:20
Official
Hello vangi04,
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on a item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
As you were not in possession of a valid proof of purchase during your visit, you were correctly informed by the store consultant that an exchange could not be authorized.
This being said the service you mentioned in your post is unacceptable and as such we escalated your concerns to the Store Supervisor as the Store Manager was not available. We believe that she has contacted with you to apologize for the manner in which you felt you were assisted on the day. As you were not happy with this, we escalated this matter to the Area Manager.
He has made various attempts today to contact you in this regard, but was regretfully unsuccessful in his attempts. He is however committed to contacting you to clarify and address your concerns raised.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on a item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
As you were not in possession of a valid proof of purchase during your visit, you were correctly informed by the store consultant that an exchange could not be authorized.
This being said the service you mentioned in your post is unacceptable and as such we escalated your concerns to the Store Supervisor as the Store Manager was not available. We believe that she has contacted with you to apologize for the manner in which you felt you were assisted on the day. As you were not happy with this, we escalated this matter to the Area Manager.
He has made various attempts today to contact you in this regard, but was regretfully unsuccessful in his attempts. He is however committed to contacting you to clarify and address your concerns raised.
Yours sincerely,
Lynn