LO
LAUREN O
1 reviews | Active since Sept 2009
26 Feb 2019, 09:07
UNHAPPY CUSTOMER
I'm very disappointed with the quality of your underwear. I bought a set of 5 panties online and received it on Wednesday. After my first wash the panties is FOREVER coming loose. I always wash my clothes/underwear before I wear them, so I think you'd understand my frustration wearing an item for the first time and they are not properly sowed!!! This is actually the third set of 5 panties that it had happened to me. I've stopped buying them from your store because of that reason. When I've decided to give it another chance, it showed that things didn't change at ALL. I feel this is unacceptable!! It's not as if your clothing is cheap. PLEASE LOOK INTO THIS.
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Truworths's replyOfficial
28 Feb 2019, 11:00 Thank you for your post and allowing us the opportunity to respond.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. Although a range of quality assurance tests are done on merchandise destined for our stores, there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
We therefore subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. Although a range of quality assurance tests are done on merchandise destined for our stores, there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
We therefore subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Truworths's reply28 Feb 2019, 11:00
Official
Thank you for your post and allowing us the opportunity to respond.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. Although a range of quality assurance tests are done on merchandise destined for our stores, there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
We therefore subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. Although a range of quality assurance tests are done on merchandise destined for our stores, there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy therefore allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
Our process is for the Store Manager to assess the garment and if he/she is unable to make a technical decision, the garment is sent to our Head Office for a further Quality Assurance assessment.
We therefore subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted, and that this matter will be acceptably resolved for you.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team