Unhappy customer

To whom it may concern

I must say that I am dissatisfied with the service I got from truworths., My sister bought me a DH T-shirt in Limpopo. When it got to Johannesburg it was a small size. I then went to Westgate mall to exchange it then on the shirt they have those size labels that are stuck on the shirt which said size 40 only to find out when I got home that the tag on the shirt it was a 46.

I went back to Clearwater mall and I couldn’t get the correct size and requested that it be refunded as I am not getting the shirt that I am looking for I went to all the shops in the Johannesburg CBD as well as the west rand which is where I reside at, no luck. So when I tried to refund I was told of the 30 days return policy that is at the back not even in front on the receipt. I then explained that I am refunding because I was not getting what I was looking for or even something similar.

The ladies at Clearwater mall (Nomonde) went an extra mile calling at the other stores that on the system showed that they still had a T shirt but when she called all those stores didn’t have the T shirt.

But I am left with a T shirt that: 1. Does not Fit 2. I can’t refund it because of the 30 days return policy that is at the back for the receipt that u have deliberately put the back so customers don’t read and even service consultant don’t inform us about – because when I went to Westgate to be given the incorrect size it was still within 30 day 3. No store has this T shirt available

As a customer please advise how do I address this matter. Because this to me is a lot of money that I can really use it for something else maybe that does not matter to you. But please can I just get guidance on how to solve this issue. As this new exchange and refund policy does not apply to me because of the size sticker miss led me and all along I kept the T shirt thinking it’s the correct size till 2 weeks ago, that was when I started going all around (Ellof street, main street, new town junction, Westgate again, clear water and cradle stone) no luck. . I will definitely exhaust all the complaints channels if I have to, for my complaint to get the necessary attention.