1 reviews | Active since May 2015
Unhappy Customer!!!
<p>Went into Truworths - Durban CBD yesterday and decided to see what they have. Discovered they have a further mark down off the sale items and found myself a pair of Jeans that I like. It was still mark the original price and so were the others on that rack. I decided to go to a till to find out how much it is, no one was at the till point. I then went to the other set of tills across the floor and the same app****. I then asked a member on the floor to get me a manager! The manager came and I said there is no one at the tills and I need to find out how much the Jeans are as I would like to buy them. He scanned the Jeans and advised its was R370, I then said I would take it, only for him to say I should go downstairs and pay. Really this was the pits!!! I waisted so much time getting someone to assist and then having to go another route to pay! Why are there so many tills points in the store, with no staff!!! I am a loyal shopper at Truworths and do not deserve this!!! </p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customers with a shopping experience that is as effortless as it is pleasant is of fundamental importance to us. Your experience during your recent visit has brought about great concern and this matter was raised with the relevant Area and Store Manager.
We believe that the Store Manager has contacted you to apologise as we truly regret your experience in this regard. On behalf of Truworths, we would like to convey our sincerest apologies once again for any frustration or inconvenience caused. We trust that we were able to satisfactorily resolve this matter for you.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customers with a shopping experience that is as effortless as it is pleasant is of fundamental importance to us. Your experience during your recent visit has brought about great concern and this matter was raised with the relevant Area and Store Manager.
We believe that the Store Manager has contacted you to apologise as we truly regret your experience in this regard. On behalf of Truworths, we would like to convey our sincerest apologies once again for any frustration or inconvenience caused. We trust that we were able to satisfactorily resolve this matter for you.
Yours in service,
Truworths Online Team